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ServiceNow
ServiceNow ITSM
The implementation of ServiceNow's ITSM at Hidrovias do Brasil aimed at increasing productivity, monitoring problems and solutions presented through the knowledge base, agility in resolving incidents/problems and greater efficiency in process management.
Monitoring and real time of all activities through graphics and notifications via email and sms. SLA's defined and managed by those responsible for each area.
Cost reduction through better use of resources.
Flows defined according to the areas and their respective users.
Intuitive Service Catalog facilitating the opening of tickets.
Satisfaction Survey for the end user to evaluate the Service Desk or the solving area
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